User Experience Analysis

Gathering Usability Requirements

There are many different ways to gather usability requirements:

• Contextual Inquiry
• User and Task Analysis
• Heuristics Analysis
• Competitive and Comparative Analysis
• Focus Groups
• User Testing
• Surveys and Feedback
• Friends and Family
• Secondary Research
• Client Workshops
• Subject Matter Expert (SME) Interviews

Using these or any other methods, usability requirements can be collected with a very broad or narrow scope. Once identified however, there is a need to organize the data in a clear and meaningful way.

uPortal Production Deployments

If you already have uPortal in place, see if there is any worthwhile data to be gathered.

• How much adoption is there (percentage of target market that actually uses the product)?
• What gets used the most/least
• What are the biggest joys/frustrations?
• What is the most desired change/enhancement?
• What activities are critical/optional?

Heuristic Analysis

Heuristic analysis is done by evaluating a product interface by a set of defined criteria. Usually the measurement is usability criteria, such as Ten Usability Heuristics by Jakob Nielsen or First Principles of Interaction Design by Bruce Tognazzini.

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  uP2 Permissions Manager Heuristic Analysis (uPortal)
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  uP2 Channel Manager Heuristic Analysis (uPortal)
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  uP2 Fragment Manager Heuristic Analysis (uPortal)
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  User Experience Analysis (uPortal)
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  uP2 Password Management Heuristic Analysis (uPortal)
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  uP2 Groups Manager Heuristic Analysis (uPortal)