2012-06-11 Black Belt Support V: The Sakaiger Connection
- Mathieu Plourde
Title | Black Belt Support V: The Sakaiger Connection |
|---|---|
Presenters | Jeff Ziegler (University of Michigan) |
Date and time (EDT) | June 11, 3:45 PM - 4:45 PM |
Room | Tower 1403 |
Facilitator | (Empty for now - What's this?) |
Description
This interactive session will review several beginner, intermediate, and technically advanced scenarios in Sakai customer support. Compiled from real-life user support cases gathered over the past year at the University of Michigan, progressively more difficult-to-resolve support requests will be introduced, then audience discussion of possible solutions, and ultimately present the actual solution. If you support Sakai end-users, you WILL learn something in this presentation. If you are a developer or designer, this is your chance to learn more about those mythical beings who actually use the tools and functions you create. User support is not just a job, it's an adventure. Go from Novice to Advanced support troubleshooter in one easy session, Grasshopper!
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