SSP v2.3 or Later Message Template Definitions

Applicable Versions: 2.3 or Later

Description

The Message Templates define the default email text for notifications and MAP printouts.  The message templates combine static text with variables to form the messages and printouts.  The database is loaded with sample templates that should be changed before use.  Each of the available templates are defined below with examples and the template codes.  Variables available for message templates are defined on this page.

1) A number of new message template variables were added in v2.7.0 to enhance the message templates. The new variables were NOT added to the existing message templates in order to retain local customizations. Each of the new variables are documented with the templates marked updated in v.2.7.0 below.

2) Handling of a few message template variables were corrected in v2.7.0. Please be sure to review the MAP and Action Plan message templates for any problem.

Template NameDescription
Action Plan Email (updated in v.2.7.0)Message describing the tasks, goals and strengths in the student's Action Plan
Action Plan Step Email (updated in v.2.7.0)Reminder message sent to students when an Action Plan task is due
Coaching Change (added and updated in v2.7.0)Notification that a coach has changed a student's coaching assignment
Contact Coach EmailMessage sent to a student's assigned coach/advisor from MyGPS
Custom Action Plan Task Email (updated in v2.7.0)Reminder message sent to students when a custom Action Plan task is due
Early Alert Confirmation to Advisor (updated in v2.7.0)Message sent from system to advisor when faculty member sends an alert
Early Alert Confirmation to Faculty (updated in v2.7.0)Message sent from system to faculty member when faculty member sends an alert

Early Alert Journal Entry

The text stored in the comments field of the Journal Entry created for an Early Alert response.
Early Alert Response to Faculty from Coach (updated in v2.7.0)Message sent to faculty member (creator of the alert) when the Advisor responds via SSP
Early Alert Response to Referral Source from Coach (updated in v2.7.0)Message sent to selected referral sources during an Early Alert response.
Early Alert Sent to Student (updated in v.2.7.0)Message sent from system to student when faculty member sends an early alert
Early Alert Response Required Reminder to Coach (updated in v.2.7.0)Daily digest of assigned students that have an Early Alert that requires attention
Email Journal EntryThis template is used to format Journal Entry comments created as a side-effect of in-application email (bulk and single-user).
MAP Plan Full Printout (updated in v2.7.0)HTML template for the full MAP Plan printout.  The full printout may include options and is available through the Email and Print Plan links in MAP
MAP Plan Printout (updated in v2.7.0)HTML template for the Matrix Plan printout.  The printout is available in MyGPS for students as well as Email and Print  Plan links in MAP
MAP Status Calculation Run ReportMessage with the calculation results in counts by plan status
MyGPS Welcome Message (new in v2.6.0)Message that defines the welcome text displayed in MyGPS
New Student Intake Task Email (updated in v2.7.0)Message sent to students when the Student Intake request task is created
Special Service Group Course Withdrawal Email To Advisor (new in v2.8.0)Message sent to the advisor for Course Withdrawals for students in select Special Service Groups.
Template Plan Printout (updated in v2.7.0)HTML template to view the MAP Template.  This is available from the View All link in MAP