SSP v2.X Caseload Re-assignment

SSP Caseload Re-assignment Feature

Available beginning in v2.0.0

 

Description

  • The caseload re-assignment feature allows an Administrator or Manager to assign one or all students assigned to a coach to be re-assigned to different coach.  Prior to 1.2.1, students must be re-assigned one at a time until all students have been re-assigned after searching for each student.  The re-assignment feature allows a manager or administrator to select a coach by name to view all advisees.  All or some of the advisees can be re-assigned to one or more target coaches. 

Use Case:

  • When a coach change jobs or leaves employment at a campus, the manager of the coach needs to re-assign the students to another coach.  The manager navigates to the re-assignment tool and selects the former coach.  A confirmation list of the caseload for the former coach is displayed.  From a drop-down list of active coaches, the name of the coach to which the students will be moved is selected.  All students are assigned to the new coach's caseload.

Location

  • SSP Admin
  • Caseload Assignment

Features

  • Select one or more coaches to view current assignments
  • Select a single coach to assign students
  • Select one or more students to Add to the target coach
  • Select all students with Ad All
  • Drag selected students to the target coach

Sample