The caseload re-assignment feature allows an Administrator to assign one or all students assigned to a coach to be re-assigned to different coach. Prior to 1.2.1, students must be re-assigned one at a time until all students have been re-assigned after searching for each student. The re-assignment feature allows a manager or administrator to select a coach by name to view all advisees. All or some of the advisees can be re-assigned to one or more target coaches.
Use Case:
When a coach change jobs or leaves employment at a campus, the manager of the coach needs to re-assign the students to another coach. The manager navigates to the re-assignment tool and selects the former coach. A confirmation list of the caseload for the former coach is displayed. From a drop-down list of active coaches, the name of the coach to which the students will be moved is selected. All students are assigned to the new coach's caseload.
Location
SSP Admin
Caseload Assignment
Features
Select one or more coaches to view current assignments
Select a single coach to assign students
Select one or more students to Add to the target coach