uPortal IRC Logs-2010-02-04

Owned by Apereo Infrastructure
Last updated: Feb 04, 2010Version comment
4 min read

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[14:46:56 EST(-0500)] <poofman> Greetings uPortal Devs: We're running on uPortal 3.1.1. We get the following trace http://uportal.pastebin.com/m66972936 pretty regularly when people login to the portal. It doesn't seem to affect the dispaly of anything on the front end, but we do have some issues with at least one admin portlet not functioning properly "Identity Swapper". Not sure if it is a real issue or maybe just bad data. Maybe it is something fixed u
[14:48:02 EST(-0500)] <EricDalquist> it is likely that the Fragment Administration portlet is taking too long to execute
[14:48:16 EST(-0500)] <EricDalquist> if the portal times out a portlet you get random, unhelpfull stack traces from the portlet
[14:48:44 EST(-0500)] <poofman> oh ok. I don't think we have the fragment admin displaying on the homepage but maybe it is still called?
[14:50:25 EST(-0500)] <poofman> it doesn't seem to cause any harm on the landing page but just checking out if this burying something more serious.
[14:50:46 EST(-0500)] <EricDalquist> it might be
[14:50:54 EST(-0500)] <EricDalquist> it shouldn't cause problems
[14:51:46 EST(-0500)] <poofman> I see Cernunnos at the top of the trace and thats my signal to seek out help.
[14:53:56 EST(-0500)] <lfuller> awills?
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[14:55:32 EST(-0500)] <awills> hey
[14:56:31 EST(-0500)] <awills> can you post a stack trace at http://uportal.pastebin.com/?
[14:56:37 EST(-0500)] <EricDalquist> http://uportal.pastebin.com/m66972936
[14:56:55 EST(-0500)] <EricDalquist> it is failing to get a session
[14:57:15 EST(-0500)] <EricDalquist> this happens if the portlet times out
[14:57:22 EST(-0500)] <EricDalquist> then the request/response objects aren't valid
[14:57:28 EST(-0500)] <EricDalquist> and lots of the calls to them return null
[14:57:38 EST(-0500)] <EricDalquist> the options are either, remove the content or increase the timeout
[14:57:53 EST(-0500)] <EricDalquist> increasing the timeout would be bad because the portal will wait for that timeout for the page to render
[14:57:59 EST(-0500)] <EricDalquist> even if the user's don't see the portlet
[14:58:31 EST(-0500)] <poofman> that makes sense. I need to double check that we aren't just hiding the display of the fragment admin on the home page. maybe i can modify the university theme to not render it. our display is already quite customized
[14:58:52 EST(-0500)] <EricDalquist> stuff starts rendering before the theme XSL
[14:59:05 EST(-0500)] <EricDalquist> it needs to be out of the layout DOM after the structure XSL
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[14:59:57 EST(-0500)] <poofman> where can I find that?
[15:00:14 EST(-0500)] <EricDalquist> it would be easier to just remove permissions from it
[15:00:18 EST(-0500)] <EricDalquist> so people can't render it
[15:00:29 EST(-0500)] <EricDalquist> find it in Portlet Manager
[15:00:38 EST(-0500)] <EricDalquist> and change the permissions so only administrators can render the portlet
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[15:00:46 EST(-0500)] <EricDalquist> the layout manager should take care of pruning it
[15:03:12 EST(-0500)] <poofman> It looks like just Portal Administrators can render it. Explains why I see it everytime I log in and others in my gruop make it popup.
[15:04:05 EST(-0500)] <EricDalquist> ok, then you should only see exceptions in your logs from it for users in that group
[15:04:09 EST(-0500)] <EricDalquist> are you seeing more than that?
[15:04:46 EST(-0500)] <poofman> probably not actually. the trace is from one of the development environments that mostly only Portal Administrators work on.
[15:05:08 EST(-0500)] <poofman> so maybe bumping up the time out would make it go away.
[15:05:22 EST(-0500)] <EricDalquist> yup
[15:05:43 EST(-0500)] <poofman> ill try it out. Thanks EricDalquist
[15:07:50 EST(-0500)] <awills> can you tell me how many DLM fragments you have?
[15:07:56 EST(-0500)] <awills> just out of curiosity
[15:08:34 EST(-0500)] <poofman> we have 9 fragments
[15:08:51 EST(-0500)] <poofman> for regular users only 7 of them display by default
[15:08:51 EST(-0500)] <awills> not a large or unusual number
[15:09:25 EST(-0500)] <poofman> 1 if for people who can authenticate but are not authorized for regular portal usage.
[15:10:19 EST(-0500)] <poofman> and we kept the guest fragment but it is really never rendered unless we disable the sibboleth authentication and use ldap
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[15:12:35 EST(-0500)] <poofman> fragment admin was set to timeout at 50000 changing to 150000 for retest
[15:15:34 EST(-0500)] <poofman> looks good for now. thanks for the quick tip.
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