esup-helpdesk

esup-commons is the development framework adopted by the ESUP-Portail community in 2007. Since esup-helpdesk is based on esup-commons, it uses: - JSF (Apache MyFaces) for the MVC and the rendering - Spring for the bean management - Hibernate for the database access - Lucene for the data indexing - CAS is natively integrated for the authentication It is distributed as: - a portlet (most deployers use esup-helpdesk in their portal) - a servlet, for people with no portal but a simple servlet container) - a quick-start (in fact a servlet with an embedded Tomcat), for people who do not have any J2EE competence or just want a stand-alone application. Thanks to esup-commons, the same code is used by the three deployment modes. Note: Pascal Aubry is also the maintainer of the esup-commons project. See also: - esup-commons: http://www.esup-portail.org/x/D4Ac (in French) Note: Alexandre Boisseau (University of Brest) and Lukas Slansky (University of Pardubice) are not declared as JIRA users, they could not be set as initial committers.

30 universities and schools in France 1 university in the Czech Republic

esup-helpdesk does not conflict with any other part of the JASIG sponsored softwares. Even if sometimes deployed as a servlet, it is motly deployed as a portlet into uPortal (the ESUP-Portail community is uPortal-based). esup-helpdesk relies on CAS for the authentication and can use the uPortal groups and user attributes to define user profiles (thanks to esup-portal-ws, see http://www.ja-sig.org/wiki/x/sQGF).

Main benefits are: - the organization of the suport teams - the quality of the support - the richness of the knowledge database - making the work visible to the users, within suport teams and to the hierarchy

The main page of the project: http://www.esup-portail.org/x/GoAN Papers and presentations: http://www.esup-portail.org/x/dwCR Note: paubry was set as the project sponsor since the real project sponsor (Alain Mayeur) is not a JIRA user.