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SSP FAQ for Main Tool Related Questions

 

 

Question
Why are the student photos not showing?
Why is data missing when I view the tabs in the Main Tool?
 
Question and Answer
Why are the student photos not showing?

The student photo url is based on a link to an image saved with the student record.  The link is defined in external_person and sync'd to person.  The photo will appear in the Dashboard and Details tabs in the Main Tool.  The following conditions must exist.

  1. The url is defined in the external_person table
  2. The external person sync job has run since the last update of the row in external_person.  This can be checked by querying the person table to make sure the photo_url is set correctly.
  3. The url link is a valid location.  This can be tested by attempting the link in a browser.
  4. The url link is accessible by SSP
Why is data missing when I view the tabs in the Main Tool?
A large portion of the data displayed in the Main Tool comes directly from the external tables.  Those tables hold GPA, financial aid, transcript and other data.  If data is missing in the Main Tool, the likely cause is that the data is not loaded into the database for the student.  The source and destination of external data is defined in the user documentation.
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