[07:30:55 CST(-0600)] * Tuomaz (n=fredrik@kaffe.umdc.umu.se) has joined ##uportal
[07:31:01 CST(-0600)] <Tuomaz> Anyone awake?
[07:31:10 CST(-0600)] <EricDalquist> yes
[07:31:32 CST(-0600)] <Tuomaz> Hi
[07:31:44 CST(-0600)] <EricDalquist> hello
[07:32:42 CST(-0600)] <Tuomaz> We have a uPortal installation in service but has run into a problem
[07:33:01 CST(-0600)] <EricDalquist> ok
[07:39:06 CST(-0600)] <Tuomaz> so
[07:39:22 CST(-0600)] <Tuomaz> Now I have a log file, it would be nice if you could take a look
[07:39:38 CST(-0600)] <EricDalquist> sure, irc isn't the best for posting files and such
[07:40:02 CST(-0600)] <EricDalquist> can you email a description of the problem to the jasig-portal email list and I'll see what info I can provide?
[07:42:04 CST(-0600)] <Tuomaz> Look here: http://jpl.se/~fredrik/log.txt
[07:42:35 CST(-0600)] <Tuomaz> Our installation has been up for about 2 months, it has been rather stable
[07:43:28 CST(-0600)] <Tuomaz> we have had some problems with CWebProxy bailing out which we think has to do with some strange character encodings in our html
[07:43:32 CST(-0600)] <EricDalquist> what version of uPortal is it based on?
[07:43:40 CST(-0600)] <Tuomaz> 2.5.1
[07:44:09 CST(-0600)] <EricDalquist> hrm ... you may have a similar issue that we experianced
[07:44:26 CST(-0600)] <EricDalquist> I believe the default template user is in the Everyone group
[07:44:40 CST(-0600)] <EricDalquist> so when any new user logs in they are also added to the Everyone group
[07:45:04 CST(-0600)] <EricDalquist> this is not desired behavior and if you have a large number of unique users will actually cause serious performance problems
[07:45:18 CST(-0600)] <Tuomaz> Ok
[07:45:38 CST(-0600)] <EricDalquist> my guess is that a user is logging in that the portal doesn't think has logged in before
[07:45:46 CST(-0600)] <Tuomaz> yes!
[07:45:58 CST(-0600)] <Tuomaz> that is the acute problem, no new users are able to log in
[07:46:03 CST(-0600)] <Tuomaz> Only old users.
[07:46:07 CST(-0600)] <EricDalquist> the template user is being cloned and the user is being added to the Everyone group, but the the username is already in the Everyone group for some reason
[07:46:22 CST(-0600)] <Tuomaz> ok
[07:46:31 CST(-0600)] <Tuomaz> What is the best fix then?
[07:46:47 CST(-0600)] <EricDalquist> well, you need to remove all users from the Everyone group
[07:47:10 CST(-0600)] <EricDalquist> but only the users, other groups that are members is ok
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