Term

Definition

• Caseload Assignment

Caseload Assignment is the tool used to add students to SSP, assign coaches and add additional coaching information.  For each student, the coach may enter attributes such as reasons for service, referral sources and special service groups.  Each of the attributes are used to track and report student progress within SSP.  As services are provided to students, a program status is assigned to identify how the student's participation as active, inactive, non-participating, no show and transitioned.

• Profile

The Profile Tool displays academic information about the student normally stored in the student information system (SIS).  The demographic information maintained in the SIS is vital to coaching a student.  The information includes basic demographics and attributes added in Caseload Assignment.

• Student Intake

Student Intake Tool is the Intake Form used to collect information from students as services are provided.  Information may include additional demographics, education background and goals as well as challenges to achieving the goals. 

• Action Plan

Action Plan Tool is similar in function to a "To Do List" used by all coaches to assign Action Items to students, typically originating from the Counseling Reference Guide. The assigned tasks, goals and strengths form the Action Plan.  The plan can be printed and provided to students in PDF format.

• Journal

The Journal tool allows authorized user to save journal entries, also known as comments or notes, about interaction with a student.  Journal entries can be created as free-form text or with pre-defined details that correspond to steps assigned to journal tracks. 

• Early Alert (Response)

As Early Alerts are submitted by faculty, the coaches view and interact with students to resolve the issue.  Responses to the alerts are saved with the outcomes and referrals to support offices and resources.  Configurable email messages are sent to student, coaches and faculty at appropriate times during the submission, response and closure of alerts.

• Counseling Reference Guide

Counseling Reference Guide is used to assist in the completion of the Action Plans, and is typically considered a counseling knowledge base of predefined issues and possible solutions for student challenges. In this version, the Counseling Reference Guide items are only used in the Student Intake to identify the primary challenges.

• Early Alert (Submission)

• Report Guide

Manage Users

The Manage Users portlet allows an administrator or manager to assign SSP roles and confidentiality levels to users created in the SSP-Platform.  Depending on the authentication and authorization integration method, the level of control in the tool will vary from usernames, password, role and confidentiality levels.