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SSP FAQ for Main Tool Related Questions
| Question and Answer |
|---|
| Why are the student photos not showing? |
The student photo url is based on a link to an image saved with the student record. The link is defined in external_person and sync'd to person. The photo will appear in the Dashboard and Details tabs in the Main Tool. The following conditions must exist. - The url is defined in the external_person table
- The external person sync job has run since the last update of the row in external_person. This can be checked by querying the person table to make sure the photo_url is set correctly.
- The url link is a valid location. This can be tested by attempting the link in a browser.
- The url link is accessible by SSP
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