[07:30:55 CST(-0600)] * Tuomaz (n=fredrik@kaffe.umdc.umu.se) has joined ##uportal
[07:31:01 CST(-0600)] <Tuomaz> Anyone awake?
[07:31:10 CST(-0600)] <EricDalquist> yes
[07:31:32 CST(-0600)] <Tuomaz> Hi
[07:31:44 CST(-0600)] <EricDalquist> hello
[07:32:42 CST(-0600)] <Tuomaz> We have a uPortal installation in service but has run into a problem
[07:33:01 CST(-0600)] <EricDalquist> ok
[07:39:06 CST(-0600)] <Tuomaz> so
[07:39:22 CST(-0600)] <Tuomaz> Now I have a log file, it would be nice if you could take a look
[07:39:38 CST(-0600)] <EricDalquist> sure, irc isn't the best for posting files and such
[07:40:02 CST(-0600)] <EricDalquist> can you email a description of the problem to the jasig-portal email list and I'll see what info I can provide?
[07:42:04 CST(-0600)] <Tuomaz> Look here: http://jpl.se/~fredrik/log.txt
[07:42:35 CST(-0600)] <Tuomaz> Our installation has been up for about 2 months, it has been rather stable
[07:43:28 CST(-0600)] <Tuomaz> we have had some problems with CWebProxy bailing out which we think has to do with some strange character encodings in our html
[07:43:32 CST(-0600)] <EricDalquist> what version of uPortal is it based on?
[07:43:40 CST(-0600)] <Tuomaz> 2.5.1
[07:44:09 CST(-0600)] <EricDalquist> hrm ... you may have a similar issue that we experianced
[07:44:26 CST(-0600)] <EricDalquist> I believe the default template user is in the Everyone group
[07:44:40 CST(-0600)] <EricDalquist> so when any new user logs in they are also added to the Everyone group
[07:45:04 CST(-0600)] <EricDalquist> this is not desired behavior and if you have a large number of unique users will actually cause serious performance problems
[07:45:18 CST(-0600)] <Tuomaz> Ok
[07:45:38 CST(-0600)] <EricDalquist> my guess is that a user is logging in that the portal doesn't think has logged in before
[07:45:46 CST(-0600)] <Tuomaz> yes!
[07:45:58 CST(-0600)] <Tuomaz> that is the acute problem, no new users are able to log in
[07:46:03 CST(-0600)] <Tuomaz> Only old users.
[07:46:07 CST(-0600)] <EricDalquist> the template user is being cloned and the user is being added to the Everyone group, but the the username is already in the Everyone group for some reason
[07:46:22 CST(-0600)] <Tuomaz> ok
[07:46:31 CST(-0600)] <Tuomaz> What is the best fix then?
[07:46:47 CST(-0600)] <EricDalquist> well, you need to remove all users from the Everyone group
[07:47:10 CST(-0600)] <EricDalquist> but only the users, other groups that are members is ok
[07:47:45 CST(-0600)] <EricDalquist> if you have a lot of users that have already logged in it may not be possible to use Groups Manager to do this though, there may be too many users for GM to perform acceptably
[07:47:50 CST(-0600)] <Tuomaz> Should we change the template user also?
[07:48:11 CST(-0600)] <EricDalquist> yes, the template user should not be part of the Everyone group
[07:48:24 CST(-0600)] <Tuomaz> Ok.
[07:48:24 CST(-0600)] <EricDalquist> do you mainly use PAGs for your group memeberships?
[07:51:10 CST(-0600)] <Tuomaz> I', little unsure about that. I know we use JITLdap for assigning groups when a user logs in...
[07:51:33 CST(-0600)] <EricDalquist> ok, I'm not as familiar with that group store
[07:52:06 CST(-0600)] <EricDalquist> you may want to email a summary of this talk to jasig-portal so some of the folks who are more familiar with the groups system can reply
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