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- Provide context
- Encourage them to think out loud
- Try not to introduce bias
Tips from Colin Clark on Lightweight User Testing
- Create questionnaires – (steal and adapt samples from the Fluid site)
- Make deals with students and professors
- Involve administrators, registrars, and other staff
Allison Bloodworth and Rachel Hollowgrass Using Personas to Create User-centered Designs
Erin Yu and Allison Bloodworth and Erin Yu Use Cases in the Fluid Project
Doris Yen and James Dudek Evolution of Use Cases in Kuali Student