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[14:01:09 CDT(-0500)] <dmccallum541> dont think we can know that. also might be the case that this user never authenticated prior to be modified.
[14:02:10 CDT(-0500)] <dmccallum541> js70 might have more details. i know he's stepped away for a bit tho
[14:02:47 CDT(-0500)] <dmccallum541> …and could possibly test with our dummy AD user
[17:01:53 CDT(-0500)] <js70> Not sure what the client typed in to find the user but either capitalizations work. User name is displayed with the case that is typed in. ie. Acr016 displays as Acr016 but viewing the attributes, net ID, user name all displayed as capitalized: ACR016. If that helps.