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Comment: Corrected links that should have been relative instead of absolute.

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Rename webapp/WEB-INF/web-servlet.xml to webapp/WEB-INF/web.xml, nothing should be changed in this file. This file is used by the servlet container (Tomcat) to configure the context of the application.

Create the directories used to store the uploaded files (see property uploadedFiles.path, e.g. /usr/local/helpdesk/files or c:/helpdesk/files) and the index (see property index.path, e.g. /usr/local/helpdesk/index or c:/helpdesk/index). 

Start

Simply executing ant start should start the application.

Test

Browse http://localhost:8080http://localhost:8080 and start using the application.

Each time you change a property of the configuration files, you have to restart the application (ant restart).