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Who is asking for mobile support

Anecdotes:

  • IT management thinks we need it
  • students don't want you pushing to their cell phones
  • not everything is available in the portal now, so you need to address mobile strategies beyond the portal
  • geo-mapping/location is a real value-add for cell phones but schools are not positioned to take advantage of it
  • look at what the current teens will likely expect
  • need to identify what they want
  • they don't want push - they want pull
  • students use mobile sites even from their regular PCs
  • why can't you get your degree off of a cell phone?
  • some text books publishers are making books available online
  • visitors on campus may be very interested in mobile access

Suggested info

  • events
  • maps
  • directory
  • athletics
  • transportation (parking, bus schedules)

Issues

  • 3G+ available is spotty in areas
  • need to look at how much you really deliver on each page
  • might be interesting in writing an app that consumes a feed from a uPortal instance (I am not sure what AndrewP was getting at here); nice out of the box eye candy might be valuable marketing
  • need to get vendor buy in from those providing services on campus
  • need to identify low hanging fruit
  • while automatically directing users to the 'right' version based on user agent, they may actually want a specific version. do we specifically ask them each time? Do we store their preference?
  • Need to look at making data available to others that want to make devices
  • Students are expecting APIs to their academic data
  • what about security on mobile devices? SSL is now supported on modern smart phones
  • are their social problems that now arise with the wide spread use of mobile devices

Observations

  • there has been an increase in mobile-focused sites, but these are also becoming popular on regular PCs because they are simple and easy to use
  • there is interest in both browser based solutions and native apps; perhaps we should focus on open standards that can increase integration with other apps on the phone

Examples

Next steps

  • support for user mobile profiles